Refunds
Last updated November 12, 2026
If snowmac isn’t for you, you can get a full refund within 14 days of purchase, no questions asked.
Who sells it
snowmac is operated by PE A.B. (private entrepreneur, Ukraine). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Contact: support@snowmac.app.
How to ask
- Reply to your Paddle receipt, or request it at paddle.net, or write to us with the email you used at checkout.
- Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle issues the refund to your original payment method; it usually arrives in 5–10 business days.
Subscriptions
The 14 days apply to your first payment. After that you can cancel any time and you won’t be charged again; the current month isn’t refunded but keeps working until it ends.
3-pack
A 3-pack can be refunded within 14 days as long as none of its gift codes have been redeemed.
After a refund
The refunded license key and any unused gift codes stop working.